Getting help

Ask Olio first

In the dashboard, the chat button in the corner of every page opens Olio. Ask how something works, and it answers from this guide and our site, with a link to the page.

Olio is on from the start on Starter, Plus, Pro and Enterprise, and managed by ResOlio: to have a part of it switched off, ask us as below.

When only our team can fix something, Olio says so and writes your request in your own words, ready for you to check, add to and send.

Then ask us

If that does not solve it, press Need more help? in the chat, which takes your question to us, or press your restaurant’s name at the foot of the side menu, then Support.

• On Pro and Enterprise, you chat with our team in the same window, and your messages are answered first.
• On Free, Starter and Plus, you fill in a short form, and we answer by email within one business day.

You can also write to hello@resolio.app. Give your restaurant’s name, the booking’s date, time and reference if there is one, and what the screen said.

When the fix needs us inside your dashboard, a support visit lets us in, only with your yes.

When a guest needs help

A guest with a question about a booking contacts your restaurant, not us: a reply to their confirmation email reaches you. For a lost confirmation, see troubleshooting.