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GuideService

Take a table out of service

Keep one table off the floor until a time you choose tonight, for a wobbly leg or a leak, and put it back in service when it is ready.

For
Owners and Staff
Plans
Every plan

Last checked

Take a table out

  1. On an Office tablet, open the Floor map tab with tonight showing.
  2. Tap the free table, and in Take a booking press Take this table out of service instead… at the foot of the window.
  3. Under Until, choose when it comes back: any quarter of an hour from now, up to the end of the service.
  4. If you like, say why under Reason (optional), such as a wobbly leg. Every tablet will see it.
  5. Press Take it out of service. The table turns grey with a cross, and for a few seconds the strip offers Undo in case it was the wrong table.

Put it back

Tap the grey table: its window says until when, and why. On an Office tablet, press Put back in service, and the table is free again at once. At the time you chose, it also comes back by itself.

On Calendar, a table out of service is a square with a cross: tapping it opens the same information, with a button to put the table back. A Service tablet sees the table and its reason, with this line: The office can put it back.

What it changes

While the table is out, nobody can have it: guests are not offered it online, the team cannot choose it, and no booking is placed on it. It takes nothing from your pacing, and your other tables carry on as before.

Once it is back, the table is offered again straight away. On Pro and Enterprise, a party on the waiting list may be offered it.

Before you start

  • It starts now: a table cannot be taken out ahead of time, or on another night.
  • It lasts until a time tonight, eight hours at the most.
  • A table with a booking in that time, or one a guest is holding while they book online, stays in service: choose an earlier time, or move the booking first.
  • Only an Office tablet can take a table out or put it back.

Good to know

  • To close the whole restaurant for a day, see closing a day. To remove a table for good, change it in Settings › Floor.
  • A table out of service is not a booking: the guestlist does not show it, but the printed sheet lists it.