What each side agrees to.
Your bookings stay yours, and there is no notice period.
In short
Your restaurant uses ResOlio under these terms, agreed with Hi Dev Mobile Inc.: what you get, what it costs, who owns what, and what each side may claim if something goes wrong.
Last updated
Us and the restaurant.
These terms are between Hi Dev Mobile Inc., which builds and runs ResOlio, and the restaurant business that signs up, through a person allowed to agree for it.
A guest who books a table
They deal with your restaurant, not with us: they agree to nothing here and pay us nothing. What we hold about them is set out on the privacy page, and it never includes card details.
A guest’s own account
A guest may keep their own account with us, with their bookings across restaurants in one place. It is between the guest and us, gives a restaurant nothing beyond the bookings made with it, and is not part of this agreement.
A page, a button, and the screen you run service from.
Every plan lists built features only, except Olio, which is coming to Starter, so do not choose a plan for it.
On every plan
- Your own hosted booking page, in English, French and Arabic.
- The “Book a table” button you paste into your own website.
- The service screen: guestlist, floor map and calendar.
- Confirmations and reminders by email.
One flat price, and no commission.
Free costs nothing, and no plan’s price ever moves with how many covers you take.
Each plan’s price, monthly or yearly, is on the pricing page, before tax and paid in advance, and no payment provider is connected yet. We confirm the details with you before anything is charged. A price changes only with thirty days’ notice, and never during a period you have already paid for.
Take bookings up to your plan’s limit.
Free takes up to 50 bookings a month and Starter up to 500; Pro and Enterprise have no limit.
When you get close, we tell you. Upgrade any time and the new limit applies straight away. Your staff can always take a phone booking, even at the limit.
One sign-in, every device named.
Free runs on 2 devices and every other plan on as many as you need, and only an office device changes settings.
The history names the device, not the person
Your bookings and your guests are yours.
We hold them only to run your service, never to sell or to advertise.
What you can export
- Every plan: the covers report, for the range on screen.
- Every plan: one guest’s whole record, from the Guests page.
- Pro: the turned-away report, for its range.
- Pro: your whole guest list.
Your guests’ data, handled for you.
You are the controller of your guests’ data and we are your processor, under the data processing agreement and, for a restaurant in Europe, the EU’s standard contractual clauses, both part of these terms.
What stays yours to do
- Tell your guests why you keep their details, in your own privacy notice or by pointing to ours.
- Use their details for what they gave them for, and send news only to those who ticked the box.
- Answer a guest who asks to see, correct or erase their record: the office does all three.
- Keep the sign-in to people who work for you, and tell us at once if someone else may have used it.
What you can hold us to.
We owe you a working service, though we publish no uptime figure.
When the connection drops
The office says it is a moment behind. We are alerted when a page or a background job breaks, and if you see something first, write to us and we will say plainly what happened.
Your page in front of your guests
Once you switch bookings on, your page takes them, and two devices can never sell the same table. How many guests want a table is not ours to promise.
The record, whenever you want it
We keep what was booked, when, and how each evening ended. A no-show or a complaint is between you and your guest; we are not a party to it and we do not arbitrate it.
Write to people who gave you their details.
On Pro, emailing a guest from a booking is for that booking, like telling them the terrace is shut tonight.
Your own book belongs here
The book you carry over from the system you used before is yours to bring. Importing it is Pro.
A list you acquired does not
A list you bought or scraped, or any list guests never gave you, does not belong here, imported or typed.
The software is ours, and your content is yours.
Your words, photos, bookings and guest book stay yours, and the software and the ResOlio name stay ours.
What you let us do
Store, show and send your content only to run ResOlio for you, for as long as you use it.
What you may not do
Copy, resell or take apart the software, or get round a plan’s limits or its security.
When we may pause your page ourselves.
Only for a serious reason, and we tell you why, beforehand whenever we can.
- A plan still unpaid fourteen days after we have reminded you.
- Use that breaks these terms or the law, or harms your guests, other restaurants or the service.
- An order from a court or an authority.
- Your office keeps working, so you can still read and download your book.
Pause your plan and it stops that evening.
Monthly plans have no contract; a yearly plan has no refunds, and a seasonal closure can pause its billing for up to three months a year.
- Your page and button stop taking bookings, and the office keeps working.
- A pause deletes nothing, and coming back is activating a plan again.
- Bookings already made are not cancelled, so tell those guests first.
- We may end these terms with thirty days’ notice, and refund any time you paid for and will not use.
- There is no delete button, so a person closes the account when you write to us.
The software as it stands.
ResOlio is provided as it is, and we fix what goes wrong as soon as we reasonably can.
- We do not promise it will never stop, never slow down or never have a fault.
- An email reaches the guest’s provider; whether it lands in their inbox is not ours to decide.
- A service we connect to, such as Google’s sign-in, is run by its own company under its own terms.
- As far as the law allows, we make no other promise, written or implied, including that ResOlio suits a particular purpose.
What either side can claim.
Each side answers for its own faults, up to a limit that never covers fraud or harm done on purpose.
Losses neither side covers
Lost profit, lost bookings, lost goodwill or any other indirect loss, whatever caused it.
The limit
Our total liability is what you paid us in the twelve months before the event that caused the claim, or 100 euros, whichever is more.
What no limit touches
Fraud, gross negligence, harm done on purpose, death or personal injury, and anything else the law does not let a contract limit.
Claims about how you used it
If a guest or anyone else claims against us over what you published, sent or did with ResOlio, you cover what it costs us.
Which law, and which court.
The law of the State of California governs these terms, and the courts of San Mateo County, California, settle disputes.
Write to us first: most problems are settled by a person in a reply. There is no arbitration, and nothing here takes away a right the law of your own country gives you and does not let a contract remove.
Changes to these terms.
These terms describe the software as it is today, so they change when the software does.
If a change takes something away from you, we tell you by email and in the office at least thirty days before it applies, and you may leave before it does. Nothing changes backwards: what you have already booked, imported or exported is untouched.
Everything else.
These terms, the data processing agreement and your plan as the pricing page shows it are the whole agreement between us.
- If a court sets one clause aside, the others still apply.
- Letting a clause pass once does not give it up.
- We may pass these terms to a company that takes over ResOlio, and tell you; you may pass them on only with our agreement.
- Neither side answers for a delay caused by something it could not control, such as a provider’s outage, a fire or a strike.
- Notices go by email: to the address your account signs in with, and to ours on the contact page.
- Ideas you send us are welcome, and we may use them without owing you anything.
- Where a translation differs from the English text, the English text prevails.