Services and turn times

Add a service

1. On a device in Office mode, open Settings › Services and press Add a service.
2. Type its Name — Lunch, Dinner — and set Opens and Closes. A closing time after midnight is read as the next day.
3. Under Days it runs, every day is chosen to start with; tap a day to take it off.
4. Set the Default turn — the minutes a table is held for each booking — and, if larger parties sit longer, add a band under Turn times by party size.
5. Set the Lead time and Book up to, then press Create it.

What each field does

• Last seating: the minutes before closing that the last table goes down. Left blank, guests can book right up to closing.
• Default turn: the minutes a table is held for a booking. Under the box, the screen says until when a start still finishes by closing.
• Turn times by party size: a party inside a band is held for that band’s minutes instead. The first band a party fits wins, so put the narrow ones first.
• Lead time: the minutes before a sitting that online booking closes. Your staff can still book inside them.
• Book up to: with Follow the restaurant ticked, the service uses the restaurant’s own number from General; untick it to give this service a number of its own.

Changing and retiring a service

The list shows each service’s days, hours, turn time and booking window. Edit opens the same form, and Save changes saves it.

Retire stops a service being offered: no new booking can be taken inside its hours, and the bookings already made stay exactly as they are. Confirm with Retire the service. A retired service cannot be brought back from this screen.

Changing a service’s hours never moves a booking. If upcoming bookings no longer fit, a warning at the top of the screen links to Schedule conflicts in General.

How long a booking lasts

A booking’s length comes from the first of these that applies: a length staff set on the booking itself; the turn of the period its start falls in, from Availability; the band its party size fits; the service’s Default turn. Where no service covers the time — a special day’s own hours, for instance — Default turn (min) from General applies.