Questions about running your own bookings.
Plain answers to what restaurant owners ask.
Pricing
No. You pay one flat price per restaurant, and nothing per booking, per cover or per guest, so a full Saturday costs the same as a quiet Tuesday.
Never. No deposit, no card at booking and no no-show fee; the only charge anywhere is your own plan.
Yes. Free takes up to 50 bookings a month, with everything a restaurant needs to take them: your page and button, the service screen on 2 tablets, and your floor and hours. No card needed.
Free takes up to 50 bookings a month on 2 tablets. Starter takes up to 500 on as many as you need, asks guests in its reminders to confirm they are coming, and Olio, booking by chat, is coming to it. Pro adds unlimited bookings, pacing, the waiting list, guest profiles, your own colours and logo, and the full insights; Enterprise is Pro for several restaurants, at a price we agree with you.
When you get close, we tell you. Upgrade any time and the new limit applies straight away. Your staff can always take a phone booking, even at the limit.
No, there is a free plan instead: start on Free and move up the day you need more.
Yes. Set your hours, your floor and your page before anyone can see them; nothing is public until you go live. On Free, going live costs nothing, and on a paid plan it is what you pay for.
Never while you sign up, and never on Free. No payment provider is connected to the product, so a paid plan is arranged with us directly.
Monthly or yearly, per restaurant, and you can cancel any time, though a yearly plan is not refunded. On Free there is nothing to pay.
A monthly plan has no contract, and a yearly plan has no refunds. A restaurant that closes for a season can pause a yearly plan’s billing for up to three months a year.
Yes, any time, from the plan screen. Features switch on or off the same minute, and your settings and bookings stay as they are either way.
Your page pauses and stops taking bookings until your plan comes back or you move to Free. The office still opens, with your floor, settings, guests and every booking where you left them.
Your page and button
Yes. Two lines of HTML put a Book a table button on the website you already have, and you also get your own booking page for the link in your bio. If your site already has a button, your designer can make that one open the booking instead.
Your name, address, description, photographs and hours, and the same booking form as the button. It is yours to link to from anywhere.
Taking bookings
No. A guest books with a name, an email address and a phone number, and ticks a box to let you keep those details. An account is the guest’s choice, never a condition of booking with you.
English, French and Arabic on every plan, on the booking form and in the emails, with Arabic set right to left.
No. When two tablets, the phone and your website go for the same table in the same second, exactly one gets it, and the others are told at once to pick another time.
The table is held from the moment they pick a time, for five minutes or whatever you set. Nobody else can take it in that window, not even your staff on the phone.
Yes, from the private link in their confirmation, inside deadlines you set or switch off. A change secures the new table before releasing the old one, so nobody is left without a table.
Yes, on every plan. Staff add them to the same book under the same rules as online, and every booking records whether it came from your site, your page here, the phone or the door.
Yes. A guest who needs step-free access is offered only times when a step-free table is free, and a preference like the terrace decides the table when there is a choice. Anything they write in their own words reaches your staff in full.
The guest is told exactly that and given your phone number. A need is never quietly dropped to find a free time, and a guest is never told “fully booked” when it is not true.
During service
Yes. Tonight’s guestlist, the floor map and the calendar are one screen on any tablet, with walk-ins and phone bookings taken on it and, on Pro, the waiting list one tap away. Free runs on 2 tablets and every other plan on as many as you need.
Yes. A booking taken on the office laptop appears on the host stand a second later, and a table seated on one tablet shows as seated on all the others.
One wins, and the other is told which device got there first and when, so the host knows who to ask.
The screen keeps showing the room as it was, with a Reconnecting badge, and catches up by itself when the connection is back. The status page tells you whether the problem is ours or yours, and a person answers when you write to us.
No. You sign each device in once and give it a name like Host stand or Pass, and your staff pick it up and work. When somebody leaves, there is nothing to take away.
Revoke it from the device list and it stops working wherever it is, without touching your password or any other tablet. If the password itself is out, one button signs out every device.
Yes. Any device can be set to service mode: it shows tonight and cannot reach the settings, the guest book or the numbers, while the office laptop can still reach everything.
Floor and hours
Yes. Rooms, named tables with their seats, and the tables you push together, where you say what the pair really seats: two four-tops that seat seven at your place seat seven.
Not at the same time. Book the pair and neither table can be booked on its own; book either table alone and the pair is no longer offered.
As long as you say, by party size and by service, so a pair at lunch and a six at dinner can differ. A host can still stretch one booking when a table is clearly running long.
Yes, on every plan: how many days ahead guests may book, and how close to the sitting you still accept an online booking. A party too big to seat online is asked to phone you rather than refused.
Yes, on Pro. Pacing caps the covers booked into any fifteen minutes, for the whole service or one room, and the booking form stops offering a time once it is full. Your staff can still book over it, and the override is recorded.
Yes, on Pro. Set the pacing cap to zero for the stretch between your sittings: the day stays open and that stretch closes. A guest who asks for a time in between is shown your sitting times instead.
Guests
You mark it, and the table is free again straight away, with nothing sent and nobody charged. On Pro, the no-show is recorded on that guest’s profile.
Only if they were actually reached. A bounced address, or no email at all, still records that nobody came, but it is not counted against the person.
Yes, on Pro. Each guest has a profile built from their own bookings, with their visits, no-shows and usual requests, plus staff notes the guest never sees and tags you can search.
No. A severe dietary note reaches the service screen on every plan. What Pro adds is the profile that remembers it between visits.
On every plan but Free, the reminder asks the guest to confirm with one tap and no login. Tomorrow then splits into confirmed, not yet answered and could not be reached, and that last group is your phone list.
No. On Pro you can switch on releasing unconfirmed tables, and even then it happens only when the reminder was delivered and there is still real notice before the sitting.
Yes, on Pro. The waiting list opens from the service screen, so the host adds a party without leaving tonight’s bookings, and each guest gets a live page showing how many parties are ahead of them: by email, or shared by the host from their row.
Insights
Covers, your room, the shape of your week, your busiest hours, where your bookings come from and your party sizes, on every plan. Pro adds the covers you turned away and why, how long tables really took, no-shows by whether the guest was reached, and how far ahead guests book and cancel.
Yes, on Pro. Each refusal names its one cause, and when your own pacing cap was the cause, the report links to the pacing grid.
Any dates up to yesterday, or the last 7, 28 or 90 days in one press. Covers go back to your first booking and turned-away guests ninety days. Insights adds each day once it is over, while the list of refusals shows today’s as they happen.
Every figure comes from what your staff marked, and a booking nobody marked is shown as never marked rather than guessed. Each report ends with “How this is counted”, which says what every figure means and what the screen cannot know.
Setting up
Five short steps: your login, your restaurant, your opening hours, your floor map and your plan. The floor map is drawn for you from the tables you pick, and only three things must be typed: your email, a password and your restaurant’s name.
Yes. We set it up with you on a free call, and we help you move from another system.
Four things before your page takes bookings: add your tables, set a service with its hours, set your address and go live. The office shows what is left, and your staff can take phone bookings before you go live.
No. The address is fixed at sign-up, so the link on your cards and menus never breaks, while the name, country and time zone can change in Settings. On Enterprise, the last part of each restaurant’s address can be renamed, and the old one keeps working until the next rename.
They come with you. On Pro you import your upcoming bookings from a file, after a dry run shows what every row will do; on any plan you can type them in before your page opens.
Yes, on Pro. Guests are matched by the same rules a real booking uses, so a guest you already have is updated rather than duplicated, and a dry run reports every row first.
Yes, on Enterprise. Each restaurant keeps its own name, brand, floor and hours under one owner, with one guest book and one screen for tonight across all of them.
Your data
You, and nobody else. Each account’s guests are kept under their own key, so they never mix with another owner’s, and they are never sold, shared or used to advertise.
Their details are erased, and your records stay. The name, contact details and dietary record go, while past bookings keep their date, time and party size, so your history and your numbers are untouched.
Yes, as spreadsheets: the covers report on every plan, and on Pro the turned-away report and your whole guest list, in the columns the import reads back. For every booking as well, write to us and we send it.
Yes. Every change is recorded with what changed, when, and which device did it. Guests’ personal details are deliberately kept out of that record.
No. There is no certificate, no outside audit and no regulation we claim to satisfy. What keeps your guest list apart from every other owner’s is built into the software itself.
Olio
Olio is the booking assistant coming to Starter. Guests will book by chatting with it on your page in their own language, and your staff will be able to ask it questions in the office.
Take a card, offer a table you do not have, or book anything without the guest pressing the button. It will offer only times that are really free, and hand anything unusual to a person.
No. It will take booking requests by chat, so your host answers fewer calls and has more time for the guests at the door.