Change or cancel your booking

Open your booking

Your confirmation and your reminder each have a Manage your booking button. It opens your booking’s own page, with no account and no password. The link is private to this booking: don’t forward it, because whoever has it can change or cancel the booking.

If the page says the link is no longer valid, enter the email you booked with and press Send me a new link. A new confirmation email arrives for each of your upcoming bookings at that restaurant, with a fresh link, and the older links stop working.

Lost the email altogether? Open the booking from your guest account with Manage booking, or call the restaurant: it can send you the link again.

Change the day, the time or the party

1. Press Change time or party size.
2. Set New party size if the number of guests changes, and pick another day if you need one.
3. Tap a time under New time. Your current time is marked Your booking.
4. Press Confirm the change. The page shows the new time, and an email follows with the new details.

While you choose, the time you tapped is held for you, and your booking only moves once the new table is secured. If that time is taken in the meantime, the page says so and your booking stays exactly as it was.

The restaurant’s rules

Each restaurant sets its own rules. Your booking’s page says until when you can change it, and the change panel how many changes you have left. Lowering the number of guests without moving the time never uses up a change, so once you have none left, that is all the panel offers.

Changing and cancelling close at separate times, so you may still be able to cancel once changes have closed. Past a deadline, the page gives the restaurant’s phone number instead.

A restaurant may not let a party grow online, or may not take changes or cancellations online at all. The button is then missing, and its phone number is at the foot of the page.

Cancel your booking

1. Press Cancel this booking at the bottom of the page.
2. If you like, say why under Tell us why (optional).
3. Press Cancel this booking again to confirm, or Keep it to go back.

You cannot undo a cancellation yourself. An email confirms it, and Book again on the page takes you back to book.

Correct your details

Edit details lets you correct your name, email and phone, change your request and add allergies, at any time before your visit, without using up a change.

Allergies you have told the restaurant stay on file; to take one off, call it. If you have other bookings at the same restaurant, only the restaurant can change your email and phone.