Meet Olio, the assistant that books your tables

Today we are introducing Olio. It is the second half of our name: Res, for reserve, and Olio. Reserve with Olio.

Olio works in four places: on WhatsApp, on your booking page, on a guest’s own booking, and in your dashboard. In each, it does what a good host does. It answers, it offers only what you really have, and it hands anything unusual to a person.

On WhatsApp

Guests write to Olio on WhatsApp, the way they would write to a friend. Olio offers the free times at your restaurant, holds the table while it asks for a name and an email, and books it. The booking lands on your service screen, and the confirmation goes by email.

A question it can’t answer, such as whether they can bring a cake, goes to you. Your answer goes back to the guest in the same chat. Olio on WhatsApp comes with Plus, Pro and Enterprise.

On your booking page

From Starter, your booking page has a chat with Olio in its corner. A guest writes the day, the time and how many they are. Olio shows only the times you really have free, and the guest taps one to book, under the same rules as the form.

It answers from your page and the details you give it. On Olio, What guests ask most sets the answers to common questions, such as parking, dogs, children or the terrace, and Olio gives them on its own, in the guest’s language. Anything else waits for you.

On a guest’s own booking

Every booking has its own page. There, a guest can ask Olio to change the time or the party size, add a request, cancel, or tell you they are running late. Each change is a card the guest taps, within your rules for changes and cancelling. Past your cut-off, Olio gives them your number.

When a guest says they are late, you see it under Waiting for you on Olio.

In your dashboard

Olio sits in the corner of every dashboard page. Ask it about tonight: who is late, or a summary of the night. Ask how something works, and it answers from our guide, with a link.

Or ask it to do something: move a booking, seat a walk-in, work the waiting list, close a day, change your hours or edit your page. Olio draws the change as a card that says what it will do. Nothing changes until someone taps it, and Undo stays on the card for ten minutes.

Setting up? Set up with Olio sets up your restaurant in a chat: your days and hours, your tables, how guests book, and your page.

From Plus, Olio also speaks first. During service, it points out a party running late, a table the next booking will need soon, or a guest with an allergy arriving within half an hour. It also suggests changes from your own numbers, such as asking guests to confirm before a day that is nearly full. Each comes with one action, and any change is still a card someone taps.

The rules Olio follows

• Only the tables you have, at times that are really free.
• Nothing booked, changed or cancelled without a tap.
• No card, ever. Guests never pay to book.
• A person for the unusual: what it can’t answer goes to you.
• Your plan, billing, devices and guests’ data stay on their own screens. Olio never touches them.

Which plans

• Starter (€39 a month): Olio on your booking page, on guests’ own bookings and in your dashboard.
• Plus (€59 a month): all of that, plus Olio on WhatsApp, and its suggestions and heads-ups during service.
• Pro (€99 a month) and Enterprise: everything in Plus.

Olio is on from the start on the plans that include it. We manage it, so there is no switch to forget. To have a part switched off, write to us. Your booking page and service screen work the same without it.

See Olio at work on the Olio page, read how it works, step by step, or compare the plans.

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